Shipping Policy
At Basic Kids Collection, we are committed to providing fast, reliable shipping from two main locations to serve our customers globally—Australia and the United States. We strive to ensure that your order reaches you as quickly as possible, no matter where you are.
1. Shipping Locations
We operate from two shipping hubs:
- Australia: Handling shipments to Australia and New Zealand.
- United States: Shipping to the United States and worldwide destinations outside of Australia and New Zealand.
By having these two locations, we are able to efficiently fulfill orders based on your geographic location, offering quicker shipping times and minimizing any potential delays.
2. Processing Times
Once you’ve placed your order, we work to get it out the door as soon as possible. Orders are generally processed and dispatched within 1-3 business days after payment confirmation. Please note, during peak seasons or special promotions, processing times may take a little longer, but we’ll always keep you informed.
3. Estimated Delivery Times
We aim for fast delivery so you can enjoy your new Basic Kids Collection items as soon as possible. Estimated delivery times depend on your location, and we use trusted shipping carriers to get your package to you.
- Australia: 1-3 business days for most areas. Expect quick delivery within a few days!
- New Zealand: 5-7 business days.
- United States: 3-5 business days for domestic shipments.
- International (Rest of the World): 7-14 business days, depending on the destination and customs processing.
Please keep in mind that these are estimated delivery times. Factors such as weather conditions, holidays, and customs delays may impact delivery. While we do our best to ensure fast service, delays beyond our control (such as those from shipping carriers or customs) may occur.
4. Shipping Rates
Shipping costs are calculated at checkout based on your order size, weight, and delivery address. We strive to keep shipping fees as affordable as possible while ensuring the safe and timely delivery of your items.
5. Customs Duties and Taxes
- International Customers: Customs duties, taxes, and other fees are not included in the product price and are the responsibility of the customer.
- If you’re placing an order from outside of your country, we recommend checking with your local customs office for additional charges that may apply.
6. Tracking Your Order
Once your order has been dispatched, you’ll receive a tracking number via email. This tracking number allows you to follow your order from our warehouse to your doorstep. We’ll also update you on any changes to delivery times if needed.
7. Lost or Delayed Shipments
We do everything we can to ensure your order is delivered on time, but sometimes delays occur due to factors beyond our control, such as shipping carrier delays or customs hold-ups. If your order is delayed or lost in transit, please reach out to us at info@basickidscollection.com. We’ll work with the carrier to locate your package or initiate an investigation if necessary.
8. Contact Us
For any questions regarding shipping or delivery, or if you need assistance tracking your order, please don’t hesitate to contact us at info@basickidscollection.com. We’re here to help and ensure that your experience with Basic Kids Collection is smooth from start to finish.
